Frequently Asked Questions
How does our algorithm work?
The savings you should have today so that your goals are on track to be achieved by the end date
The amount you planned to save for each one of them
Is it mandatory to answer the questions in the financial needs questionnaire?
No. No question is mandatory.
Why do we need the information from the financial needs questionnaire?
It is important for us to offer you a personalized service. With this information, we can identify in detail what are your financial needs and suggest goals that can be relevant to your situation.
What if I don't have any savings when completing the financial needs questionnaire?
Don’t worry! We understand that some people use Oingz to start saving money for their goals. You can say you have zero (0) savings today and we'll help you to change that in the future.
Is it necessary to choose between one of the suggested goals?
No. You are free to select the goals you want.
What if I don't have a specific goal?
It is not necessary to have a specific goal such as buying a house or buying a car. In these cases, we recommend that you use the GROW MY WEALTH goal.
Why is the first day of each month the predefined savings date?
We have defined the first day of each month as the default monthly savings date in order to make things easier for you, being this the only time in the month that you have to save money for all of your goals.
What is the inflation-adjusted goal value calculated for?
Why is there a limit to the amount that can be allocated to goals?
You can allocate an initial amount of savings to each goal. This amount cannot exceed your available savings, which is equal to your total savings minus the amount you have already allocated to other goals.
Is there a limit of goals that can be created?
If you have a PREMIUM subscription you can create as many goals as you want. The free version only allows you to create 2 goals.
Why should I organize my goals by priority?
Our algorithm uses this information to organize and optimize your savings among all your goals. The purpose is that all of your goals are on track to be achieved on time. If there is not enough money to be allocated to all your goals, the algorithm will give priority to those that are most important to you.
What is the difference between total savings and savings allocated to goals?
How often should I update my total savings?
At least once a month. Preferably on the first day of the month when you receive the saving notification.
Can I update my total savings several times in the same month?
You can update it as many times as you want.
What happens if I can't save as much money as I had planned?
In the case you can't save as much money as you had planned, it is recommended to continue updating your total savings at least once a month. If this happens, the algorithm will prioritize those that are most important to you. In this case, some goals (the ones with lower priority) may not be assigned with enough money, therefore, deviating from their optimal path.
What happens if there is not enough money to allocate to all the goals?
In this case, the algorithm will prioritize those that are most important to you. Some goals (the ones with lower priority) may not be assigned with enough money, therefore, deviating from their optimal path.
What is the savings future projection for?
What does a deviated goal mean?
What can I do to get my savings back on track when a goal is deviated from the optimal path?
If you have a PREMIUM subscription, we will, if you wish so, notify you when we identify that a goal is deviated from the optimal path. In addition, we will give you recommendations so you can get your savings back on track.
What kind of recommendations does Oingz gives to help when a goal deviates from the optimal path?
Modify the goal end date
Modify the goal value
Modify the amount you plan to save each month
Change the priority of the goal
Save additional money
I followed the recommendations to get one of my goals back on track and another goal deviated from its optimal path, why is this happening?
Recommendations that change the priority of one goal also can affect the priorities of other goals.
What should I do if I want to edit a goal?
You have to go to the summary of the goal that you want to edit and click on the edit icon (pencil) that appears at the right upper corner.
I made changes to one goal and another goal deviated from its optimal path, why is this happening?
Changing the priority of one goal also affect the priorities of other goals.
I have achieved a goal but I don't want to spend the money yet, what can I do?
You can keep your goal as long as you want. The algorithm will automatically stop allocating additional money to it. When the time comes to spend your money, go to the summary of the goal, click on the "SET GOAL AS ACHIEVED" tab and select the "REMOVE FROM YOUR TOTAL SAVINGS" option. On the other hand, if you wish to release the savings allocated to this goal to be used in other goals, select the "RELEASE SAVINGS" option.
I have achieved a goal, but it still appears on the main page, why is this happening?
In order for a goal to stop appearing on the home page, you have to set it as achieved by clicking on the "SET GOAL AS ACHIEVED" tab. This allows you to keep your goal as long as you want while you prepare to spend your money.
Can I set a goal as achieved without having saved the total goal value?
Yes, you can do so at any time.
What should I do if I want to continue saving for a goal I had already set as achieved?
In this case, the best thing to do is to create a new goal. You will be able to select your desired end date, a new value for the goal and allocate the money that you want to start with.
What kind of notifications are sent through Oingz?
Monthly saving reminder: we'll let you know when your savings date is approaching so you remember to update your total savings.
Reminder: you will only get this notification if you forget to update the total value of your savings, as a reminder.
Achieved goals alert: the most satisfactory! We'll notify you when you've achieved a goal.
Off-track goals alert: we will tell you when you’ve fall off track with one of your goals. But don't worry, it's not a bad thing, we can help you with this.
Can I modify the answers to the financial needs questionnaire?
Will there be an iOS version of Oingz?
Of course, we are working on it and soon Oingz will be available in the Apple Store.
I don't find my question here, how can I make a query or ask for help?
Do you have any doubts? No problem! You can write to us at email@example.com or through our Facebook, we will be more than happy to assist you.
What makes us different?
Unlike other apps, Oingz focuses on savings, not expenses. People usually spend the money they can easily access. To improve your situation, we recommend that you separate the money you can comfortably save from your monthly income, and we help you by assigning it to specific goals.
Forget about those popular budgeting tools and let us help you save in a smart and efficient way.
¿Do you need something else?
If you have any questions or need us to help you improve your experience, please contact our customer service team.